Our Terms & Conditions Effective Date: June 25, 2025

Last Updated: December 4, 2025

These Terms & Conditions ("Terms") govern your access to and use of this website and the services provided by Level Up Brands LLC, a Massachusetts limited liability company, doing business as “Clone Your Sales Team” (“we”, “us”, “our”). By using this website or purchasing our services, you agree to be bound by these Terms. If you do not agree, do not use this site or our services.

1. SERVICES OVERVIEW

We provide white-labeled, automated outreach systems that include cold email setup, lead generation, campaign strategy, list-building, list-cleaning, reporting, and system implementation. These services may be delivered using a combination of proprietary systems and select third-party technologies. To protect the integrity of our methods and intellectual property, we do not publicly disclose the specific software, automation tools, vendors, or platforms used to deliver our services. Access to any internal or external systems is solely determined by your service level and is not guaranteed unless explicitly stated in a signed agreement.

We reserve the right to change, modify, or discontinue any service without notice.

2. ELIGIBILITY

You must be 18 years or older to access this website or use our services. By engaging with us, you confirm that you meet this requirement.

3. INTELLECTUAL PROPERTY

All tools, copy, scripts, workflows, templates, email sequences, designs, and processes shared or delivered through our services remain the exclusive property of Level Up Brands LLC. You may not replicate, resell, or share them without written consent.

4. LIMITED TOOL ACCESS

Unless otherwise agreed in writing, Clients will not receive backend access to any sourcing systems, automation workflows, outreach engines, AI models, enrichment tools, or proprietary infrastructure used in the delivery of the service. Client access is limited to campaign editing (where applicable), reporting dashboards, unsubscribe and blocklist management, reply handling via the shared inbox (Unibox), and opportunity tracking, as outlined in your onboarding. Backend setup, maintenance, and data protection will be handled exclusively by our team.

5. CLIENT RESPONSIBILITIES

You are solely responsible for providing accurate and up-to-date business and contact information. Our services are designed for U.S.-based outreach only, and all lead generation efforts are limited to contacts located within the United States. You agree to use the services in compliance with all applicable laws and regulations, including but not limited to the CAN-SPAM Act. You acknowledge that our services are not designed for use under international email compliance laws such as GDPR (Europe) or CASL (Canada), and we make no guarantees regarding compliance outside the United States. Any misuse of the platform, false or misleading data, or violation of spam or marketing laws may result in immediate termination of service without refund. You acknowledge that providing inaccurate credentials, outdated lead lists, restricted domain access, or failure to complete required onboarding steps may negatively impact performance, and Level Up Brands LLC is not responsible for any resulting delays, deliverability issues, or reduced outcomes.

6. THIRD-PARTY INTEGRATIONS

To deliver our services, we may utilize third-party platforms, software, or integrated tools as part of our internal workflow. These tools may be used to build, manage, or monitor your outreach campaigns, email systems, domains, calendars, or dashboards. You acknowledge that access to or use of any features powered by these platforms may be subject to their individual terms of service, pricing policies, and availability. We are not responsible for any service disruptions, API limitations, usage restrictions, data loss, account bans, outages, deliverability changes, or errors caused by these third-party systems. By working with us, you agree to release Level Up Brands LLC from any liability arising from or related to issues associated with third-party tools and their performance.

7. RESULTS & PERFORMANCE DISCLAIMER

We make no guarantee of leads, meetings, conversions, booked calls, revenue, or other business outcomes. Results will vary based on your offer, audience, sales strategy, and internal processes. Our systems are tools and your success depends on your follow-up and offer-market fit. Outreach systems are affected by factors outside our control, including domain age, market demand, offer strength, industry regulations, prospect behavior, and email provider policies; therefore, no performance benchmarks or expectations may be inferred or implied.

8. FEES, REFUNDS & DISPUTES

All fees are non-refundable once the initial 50% deposit is received, as work begins immediately. Upon payment, we purchase software licenses, email inboxes, verified domains, and initiate the system setup and campaign strategy — many of which are billed annually and cannot be canceled. If payment is not received in accordance with agreed billing terms, services may be paused or permanently terminated. In the event of a payment dispute or chargeback, all system access, leads, campaign tools, and assets will be revoked until the issue is resolved in full. No refunds will be issued for custom-built systems, lead data, strategy development, domain purchases, or platform setup once onboarding has started. You agree not to initiate a chargeback for any service for which work has begun. In the event a chargeback is initiated, all services will be immediately terminated, all licenses revoked, and Level Up Brands LLC reserves the right to pursue collection efforts or recover any outstanding balances, fees, or costs associated with the dispute.

9. RENEWALS

All annual service agreements include managed system access and support for twelve (12) months from the date of initial payment. Renewal is optional, but required to maintain continued access to any outreach systems, dashboards, reporting tools, automations, or managed support delivered by Level Up Brands LLC.

Renewal may include ongoing hosting, maintenance, deliverability monitoring, inbox testing, system support, blocklist management, campaign tracking dashboards, and periodic campaign refreshes, as applicable to your plan. The specific renewal scope will be outlined in your renewal agreement or addendum and may differ from the initial term’s scope. Renewal pricing is subject to change after the initial 12-month term. Clients will be notified at least thirty (30) days prior to their renewal date regarding updated pricing and plan options. A new agreement or renewal addendum will be provided at that time. This Terms & Conditions document does not obligate any Client to renew after their initial term.

10. NON-DISPARAGEMENT

Client agrees not to make or publish any false, misleading, or defamatory statements orally or in writing about Level Up Brands LLC (including its brands such as Clone Your Sales Team), its employees, contractors, services, or affiliated partners. This includes, but is not limited to, negative reviews, social media posts, online forums, or public commentary intended to damage the Company’s reputation. Client further agrees to resolve any dissatisfaction or concern through direct communication with the Company prior to making any public statements. Violation of this clause may result in immediate termination of services without refund and may subject the Client to legal remedies, including claims for damages. This includes but is not limited to statements made on platforms such as LinkedIn, TikTok, Facebook groups, Slack channels, Discord communities, or any online publication where negative commentary may harm the Company’s reputation.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Level Up Brands LLC, its owners, employees, affiliates, and contractors from any and all claims, losses, damages, liabilities, and expenses (including attorney’s fees) arising from your misuse of our services or violation of any law or third-party rights. This includes any claims arising from the Client’s use of purchased lead lists, uploaded data, imported contacts, or any outreach performed using Client-provided or Client-approved materials.

12. LIMITATION OF LIABILITY

Under no circumstances shall Level Up Brands LLC be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages. Our total liability to you for any claims arising out of these Terms shall not exceed the amount paid by you for the services.

13. CLASS ACTION WAIVER

You agree to resolve any disputes with us individually and waive any right to participate in a class action, class arbitration, or other representative proceeding.

14. ENTIRE AGREEMENT

These Terms and any signed service agreement represent the entire understanding between you and Level Up Brands LLC. No verbal promises or informal representations will be considered part of the agreement unless signed in writing.

15. SEVERABILITY

If any part of these Terms is deemed invalid or unenforceable, the remaining sections shall remain in full force and effect.

16. FORCE MAJEURE

We are not responsible for service interruptions due to causes beyond our control, including but not limited to power outages, software failures, third-party limitations, strikes, or natural disasters.

17. GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any legal disputes must be filed in the state or federal courts located in Plymouth County, MA.

18. CONTACT INFORMATION

If you have any questions about these Terms, contact us at:

Level Up Brands LLC (Clone Your Sales Team)
[email protected]