Our Terms & Conditions Effective Date: June 25, 2025

Last Updated: June 26, 2025

These Terms & Conditions ("Terms") govern your access to and use of this website and the services provided by Level Up Brands LLC, a Massachusetts limited liability company, doing business as “Clone Your Sales Team” (“we”, “us”, “our”). By using this website or purchasing our services, you agree to be bound by these Terms. If you do not agree, do not use this site or our services.

1. SERVICES OVERVIEW

We provide white-labeled, automated outreach systems that include cold email setup, lead generation, campaign strategy, list-building, reporting, and system implementation. These services may be delivered using a combination of proprietary systems and trusted third-party platforms, such as email outreach software, CRM tools, analytics dashboards, and scheduling apps. While platforms like Instantly, GoHighLevel (Captivation Hub), Google Workspace, GoDaddy, and ProveSource may be used to power your system, your access to these tools is limited and determined by your selected service plan.

We reserve the right to change, modify, or discontinue any service without notice.

2. ELIGIBILITY

You must be 18 years or older to access this website or use our services. By engaging with us, you confirm that you meet this requirement.

3. INTELLECTUAL PROPERTY

All tools, copy, scripts, workflows, templates, email sequences, designs, and processes shared or delivered through our services remain the exclusive property of Level Up Brands LLC. You may not replicate, resell, or share them without written consent.

4. LIMITED TOOL ACCESS

Unless otherwise agreed in writing, Clients will not receive backend access to lead sourcing systems, automations, or outreach engines (such as Instantly Lead Finder, internal make.com/zapier workflows, or CRM automations). Client access is limited to campaign editing (where applicable), reporting dashboards, unsubscribe and blocklist management, reply handling via the shared inbox (Unibox), and opportunity tracking, as outlined in your onboarding. Backend setup, maintenance, and data protection will be handled exclusively by our team.

5. CLIENT RESPONSIBILITIES

You are solely responsible for providing accurate and up-to-date business and contact information. Our services are designed for U.S.-based outreach only, and all lead generation efforts are limited to contacts located within the United States. You agree to use the services in compliance with all applicable laws and regulations, including but not limited to the CAN-SPAM Act. You acknowledge that our services are not designed for use under international email compliance laws such as GDPR (Europe) or CASL (Canada), and we make no guarantees regarding compliance outside the United States. Any misuse of the platform, false or misleading data, or violation of spam or marketing laws may result in immediate termination of service without refund.

6. THIRD-PARTY INTEGRATIONS

To deliver our services, we utilize third-party platforms and tools, including but not limited to Instantly, Google Workspace, GoDaddy, Zoom, and occasionally platforms such as Captivation Hub (GoHighLevel), and ProveSource. These tools may be used to build, manage, or monitor your outreach campaigns, email systems, domains, calendars, or dashboards. You acknowledge that access to or use of any features powered by these platforms may be subject to their individual terms of service, pricing policies, and availability. We are not responsible for any service disruptions, API limitations, usage restrictions, data loss, account bans, outages, or errors caused by these third-party systems. By working with us, you agree to release Level Up Brands LLC from any liability arising from issues related to third-party tools and their performance.

7. RESULTS & PERFORMANCE DISCLAIMER

We make no guarantee of leads, meetings, conversions, booked calls, revenue, or other business outcomes. Results will vary based on your offer, audience, sales strategy, and internal processes. Our systems are tools — your success depends on your follow-up and offer-market fit.

8. FEES, REFUNDS & DISPUTES

All fees are non-refundable once the initial 50% deposit is received, as work begins immediately. Upon payment, we purchase software licenses, email inboxes, verified domains, and initiate the system setup and campaign strategy — many of which are billed annually and cannot be canceled. If payment is not received in accordance with agreed billing terms, services may be paused or permanently terminated. In the event of a payment dispute or chargeback, all system access, leads, campaign tools, and assets will be revoked until the issue is resolved in full.

No refunds will be issued for custom-built systems, lead data, strategy development, domain purchases, or platform setup once onboarding has started.

9. RENEWALS

All annual service agreements are valid for one (1) year from the date of initial payment. Clients will be contacted prior to the end of the 12-month term regarding renewal. Continued service beyond the initial term requires a renewal fee. We recommend renewing no later than 10 months after your start date to avoid service interruption.

10. NON-DISPARAGEMENT

Client agrees not to make or publish any false, misleading, or defamatory statements — orally or in writing — about Level Up Brands LLC (including its brands such as Clone Your Sales Team), its employees, contractors, services, or affiliated partners. This includes, but is not limited to, negative reviews, social media posts, online forums, or public commentary intended to damage the Company’s reputation. Client further agrees to resolve any dissatisfaction or concern through direct communication with the Company prior to making any public statements. Violation of this clause may result in immediate termination of services without refund and may subject the Client to legal remedies, including claims for damages.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Level Up Brands LLC, its owners, employees, affiliates, and contractors from any and all claims, losses, damages, liabilities, and expenses (including attorney’s fees) arising from your misuse of our services or violation of any law or third-party rights.

12. LIMITATION OF LIABILITY

Under no circumstances shall Level Up Brands LLC be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages. Our total liability to you for any claims arising out of these Terms shall not exceed the amount paid by you for the services.

13. CLASS ACTION WAIVER

You agree to resolve any disputes with us individually and waive any right to participate in a class action, class arbitration, or other representative proceeding.

14. ENTIRE AGREEMENT

These Terms and any signed service agreement represent the entire understanding between you and Level Up Brands LLC. No verbal promises or informal representations will be considered part of the agreement unless signed in writing.

15. SEVERABILITY

If any part of these Terms is deemed invalid or unenforceable, the remaining sections shall remain in full force and effect.

16. FORCE MAJEURE

We are not responsible for service interruptions due to causes beyond our control, including but not limited to power outages, software failures, third-party limitations, strikes, or natural disasters.

17. GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any legal disputes must be filed in the state or federal courts located in Plymouth County, MA.

18. CONTACT INFORMATION

If you have any questions about these Terms, contact us at:

Level Up Brands LLC (Clone Your Sales Team)
[email protected]